Recruitment agency achieves 30% higher efficiency with nPloy
1. Introduction
2. The Problem
3. The Solution
4. The Results
4. The Future
Most people have heard about what recruitment agencies do, and even more have worked with one without even knowing it. But just in case: a recruitment agency is a specialised organisation that helps companies find and hire suitable candidates for job vacancies by sourcing, screening, and matching potential employees with employers. As you can imagine, organisations like these use multiple sourcing channels to provide the most suitable candidates to their clients.
Meet the key player in this case study - HRS: a recruitment and outsourcing agency with over 13 years of experience in connecting talents with the right companies. They provide HR solutions to businesses of all sectors across Bulgaria, Romania, and Germany, giving every client the support they need to achieve their goals.
The partnership between HRS and nPloy started in 2019 - they were, in fact, one of nPloy’s first clients. Since then, HRS has been an active nPloy user and has massively focused on proactive sourcing through our candidate database - the Talent Pool.
You don’t have to be an HR agency to take advantage of proactive sourcing but for the sake of proving a point let’s take a trip down memory lane and see how HRS has helped thousands of its clients across different sectors while saving precious resources by using nPloy.
A high volume of applicants for each job posting - this was making it difficult for recruiters to efficiently sift through and identify the most suitable candidates, as a call would have to be established, in order to further qualify each candidate.
Extended hiring timelines, increased operational costs and lower customer satisfaction. Ensuring the right fit between candidates and job roles was increasingly challenging.
“By partnering with nPloy, we sought to address these challenges through their AI-driven job-matching platform, which promised not only to streamline our recruitment processes but also to enhance the overall quality and strategic alignment of our hires.”, Yoana ads.
“Before partnering with nPloy, we were facing several significant recruitment challenges that impeded our ability to efficiently match candidates to the right job opportunities, as well as the downtime of proactively reaching out to multiple people for each position”, says Yoana Madzharova, Operations Manager at HRS Bulgaria.
So, we had the problem present and we had the means to solve it. Here’s how we did it.
Let’s see what in nPloy's innovative approach to recruitment helps solve the above problems.
“The amazing thing about nPloy is the algorithm behind it - it matches our requirements which sifts through thousands of CVs and only shows our jobs to matching candidates - this significantly reduces the pre-selection time. Furthermore, the possibility to filter the candidates according to certain parameters, narrows the circle of suitable candidates, and can offer the position to suitable profiles.“, Yoana says.
What Yoana mentioned here is one of nPloy’s core advantages - proactive recruitmentt. The term is used to describe a company’s approach to recruitment where they make the first move towards talents. Adopting this method means focusing primarily and only on the candidate's experience, without the possibility of influencing secondary factors such as age, gender, photo, etc. When it comes to proactive recruitment in nPloy, we give it a slightly different twist - it means actively researching candidates from nPloy’s database - the Talent Pool - and inviting them to apply for open positions. Candidates’ profiles in the database are anonymous - recruiters can’t see personal information such as photo, name, age, gender and contact information.
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And what do we do differently in nPloy to help find the perfect fit for a job among all the candidates? We let recruiters filter candidates in the Talent Pool
“The customisable filtering options allow us to set specific criteria tailored to the needs of each role, ensuring that only the most suitable candidates are considered, streamlining the recruitment process significantly. nPloy allows us to proactively identify and engage with candidates who have the potential to fit future job openings, even before these positions become available. This readiness significantly reduces time-to-hire when vacancies arise.”, Yoana explains. “Setting specific criteria tailored to the needs of each role, ensures that only the most suitable candidates are considered.”
What about good ol’ AI, you ask? Of course, we can’t miss it.
“Using an algorithm to focus purely on skills and qualifications and anonymising certain candidate information, we contribute to more equitable hiring practices.”
AI is especially helpful when looking at things from candidates’ perspective. Once they complete their profiles and enter their criteria, they only see job ads that match. And it takes one swipe to apply.
Adopting AI in recruitment has shown many benefits when it comes to people HRS works with. Or, in Yoana’s words: “The platform’s AI-driven matching capabilities ensure that candidates align closely with the specific requirements of the job, improving the quality of hires and the satisfaction of both candidates and employers.”
The HRS team has quickly adopted using nPloy daily. And the best part? It happened in no time.
“Integrating nPloy with our existing systems was a smooth process that only required a short demo. We strongly encourage adoption among our staff in hopes of overcoming initial resistance to new technologies. This experience has taught us valuable lessons in flexibility and the importance of continuous learning and adaptation in the technology-driven recruitment landscape.”
Using nPloy has proven to be especially effective during the COVID-19 pandemic. One distinct feature stands out even now, when working fully remotely has become more and more popular. Here’s how Yoana describes it:
“The platform facilitated an unexpected ease in remote hiring, a necessity that became more pronounced during the COVID-19 pandemic. This capability allowed us to continue recruiting effectively despite physical limitations. The built-in chat and video calls remain one of our most used features of the platform.”
Taking the recruitment process online, from screening to interviewing, has significantly given a lot of time back to the recruiters themselves.
“Our team was practically wasting time on manually reviewing candidates, which was inefficient and prone to errors. The absence of AI tools lengthened the recruitment cycle, delaying the integration of crucial talent. The manual approach hindered our ability to scale effectively as our client base expanded.”
And since we’re already on the topic of numbers, let’s see some more.
HRS is currently working with over 100 clients both in Bulgaria and, since 2023, also in Germany. And it turns out they really see a positive change since nPloy has entered the chat. Here’s what Kiril Boradzhiev, GM at shared with us on the topic.
“Our clients have expressed great satisfaction with the speed and accuracy of our recruitment processes. They particularly appreciate the reduced time to hire and the quality of the candidate matches, which have directly impacted their operational success.“
It’s often hard to quantify success, we get it. But when it comes to time to fill positions, we have an exact number.
“With nPloy's AI-driven automation, we've managed to reduce the time to fill positions by approximately 30%.
This efficiency arises from quicker candidate sourcing and more accurate matches. The platform's sophisticated matching algorithms ensure that the candidates we engage are a closer fit to the specific criteria of the job. This has improved the success rate of our placements and reduced turnover.”
A notable case is filling over 100 positions within a few weeks - talk about rapid placement in critical roles.
“The automated candidate preselection was crucial in meeting this tight deadline. We leveraged nPloy’s extensive sourcing networks to enhance diversity in recruitment with the help of AI’s unbiased screening, aligning with the client’s commitment to an inclusive workplace.”
And what comes next?
One thing is for sure - the partnership between nPloy and HRS will only keep developing.
“We will continue investing in training our team to leverage ’s capabilities fully, ensuring that all members are proficient and maximising the potential benefits of the platform. As our partnership grows, we're looking to use nPloy’s capabilities to expand our services into new geographic markets, increasing our global footprint and ability to source international talent.”
Going global? Sign us up!
The strategic plans aim to not only enhance HRS’s operational capabilities and provide even greater value to our clients and candidates.
AI is also here to stay and is set to play an increasingly pivotal role in the future of recruitment, transforming how recruitment agencies like HRS identify, engage, and retain talent.
“AI could evolve to offer more sophisticated assessment tools that evaluate not just skills and experience but also potential cultural fit and adaptability. Overall, AI in recruitment will not only streamline operational processes but also provide strategic insights that were previously unattainable, potentially revolutionising how companies approach human capital management.”
Sounds like an exciting journey. And we’re in for it.
if you want to see your story among the successful ones.
