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About Alorica
Alorica’s been in the game for 20 years, with over 150,000 employees across 19 countries, and Bulgaria is one of their shining stars. Multicultural? Check. Inclusive? Definitely. And they’re big on career growth - 56% of their local positions are filled internally. Curious yet? Let’s dive into an insider’s view. Read the interview with Tanya Georgieva from Alorica:
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1. Hey, Tanya, what do you like most about your job at Alorica?
I’ve been at Alorica Bulgaria for nearly five years. What I appreciate most about working at the company is our unwavering commitment to fostering a supportive and inclusive environment.
Alorica truly values diversity, encouraging every employee to bring their unique perspectives to the table.
This inclusive culture not only strengthens our teamwork but also fuels innovation across our services, making it an exciting and fulfilling place to work.
2. How does Alorica differ from other employers in the BPO sector?
We invest significantly in our people through initiatives like the Alorica Learning and Development Program, which offers comprehensive training, and the Alorica Academy, which provides clear pathways for career progression. We also prioritize work-life balance and offer various wellness and employee programs designed to keep our team happy, healthy, and productive.
At Alorica, we believe that when our employees thrive, our business thrives too.
3. What traits are essential for success at Alorica?
The key traits include adaptability, strong communication skills, and a proactive attitude.
Our fast-paced environment requires individuals who are flexible and open to new challenges. Being a team player with a positive mindset is also crucial for success in our collaborative culture.
4. What are the unique aspects of the Alorica Bulgaria office?
The Alorica Bulgaria office stands out for its dynamic and multicultural environment, with a team that supports over 30 languages across various sectors, including fintech, social media, retail, technical support, and back-office operations.
Our diverse workforce allows us to connect with clients globally, bringing a unique perspective to our services. Moreover, we actively participate in global and regional initiatives that enrich our workplace culture, such as Game Changer, Making Lives Better with Alorica, and TIDE (Together for Inclusion, Diversity, and Equity). These programs reflect our commitment to fostering an inclusive and engaging work environment where every employee feels valued and empowered.
5. Can you tell us about Alorica's Shared Services Center in Sofia? When did it open, what are its goals, and how many people work there?
The Alorica Shared Services Center in Sofia opened in 2018. Its primary goals are to streamline operations, enhance efficiency, and support our global business needs.
The center currently employs 1000+ people and plays a crucial role in delivering high-quality support services across various regions.6. What is the most valuable lesson you’ve learned during your time at Alorica?
One of the most valuable lessons I’ve learned is the importance of resilience and adaptability.
The BPO sector is dynamic, and being able to pivot quickly and embrace change has been crucial to both personal and professional success.
7. What advice would you give to candidates interested in joining Alorica?
My advice to candidates is to be open-minded and proactive. Embrace the opportunity to learn and grow within the company. Show enthusiasm for the role and a willingness to contribute to our collaborative culture. Alorica values individuals who are passionate about their job and eager to make a difference.
8. What is the most important thing you’ve learned in your current position?
The most important lesson I’ve learned is the value of effective communication and multitasking, especially in a multicultural environment. Over the past three years, I’ve had the privilege of working daily with colleagues from diverse cultural backgrounds, and it’s been an incredible journey!
Each day feels like a new opportunity to create something magical, leveraging our differences to drive success and innovation.
It's truly amazing how our diverse perspectives come together to make our work both rewarding and impactful!
